Privacy Policy

How we collect, use, and protect your personal information.

Last updated:

1. Introduction

Ecosweepbios ("we," "our," or "us") is committed to protecting your privacy in accordance with applicable Australian privacy laws. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website at https://ecosweepbios.ddd.

We are an organisation to which the Privacy Act 1988 (Cth) applies. We handle personal information in accordance with the Australian Privacy Principles (APPs) set out in that Act.

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access or use the site.

2. Organisation and Contact Details

The organisation responsible for your personal information is:

Ecosweepbios
1121 Healesville - Koo Wee Rup Rd
Woori Yallock VIC 3139
Australia
Phone: +61 3 5961 5722
Email: helpcenter@ecosweepbios.world

3. Information We Collect

3.1 Personal Data You Provide

We may collect personal information that you voluntarily provide when you:

  • Fill out our contact form (name, email address, message content)
  • Subscribe to our newsletter (if applicable)
  • Communicate with us via email or phone

3.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits

4. Why We Collect Personal Information

We collect personal information only where it is reasonably necessary for, or directly related to, our functions and activities, including:

  • Responding to enquiries submitted through our contact form
  • Operating, maintaining, and improving our website
  • Understanding how visitors use our website
  • Complying with legal obligations
  • Protecting our website from misuse, fraud, or unlawful activity

If you do not provide information we reasonably request, we may be unable to respond to your enquiry or provide certain website functions.

5. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To improve our website and user experience
  • To analyse website usage and trends (where permitted by your cookie choices)
  • To comply with legal obligations
  • To protect against fraudulent or illegal activity

We will not use your personal information for direct marketing unless you have consented or an exception under the Spam Act 2003 (Cth) or the Privacy Act applies. You may opt out of marketing communications at any time by contacting us.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers who assist us in operating our website (such as hosting, analytics, or content delivery providers)
  • Professional advisers where reasonably necessary
  • Regulators, courts, or law enforcement where required or authorised by law

We take reasonable steps to ensure third parties that handle personal information on our behalf protect it in accordance with applicable privacy laws.

7. Overseas Disclosure

Some of our service providers may be located outside Australia, including in the United States and European Economic Area. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the APPs, unless an exception applies under APP 8.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Contact form submissions: up to 2 years from the date of submission, unless a longer period is required by law
  • Analytics data: up to 26 months, where analytics cookies are enabled
  • Cookie consent records: up to 12 months

After these periods, your information will be securely deleted or de-identified where practicable.

9. Data Security and Notifiable Data Breaches

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication

Under the Notifiable Data Breaches scheme in the Privacy Act, we will assess suspected data breaches and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

10. Your Rights Under Australian Privacy Law

Under the Privacy Act, you have the right to:

  • Access: Request access to the personal information we hold about you (APP 12)
  • Correction: Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
  • Complaint: Make a complaint about how we handle your personal information

To exercise these rights, please contact us using the details in Section 2. We will respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the OAIC:

11. Cookies and Online Tracking

We use cookies and similar technologies as described in our Cookie Policy. Information collected through cookies may constitute personal information under the Privacy Act. Where required, we obtain your consent before setting non-essential cookies.

12. Third-Party Services

We may use third-party services that collect, monitor, and analyse data. These services have their own privacy policies addressing how they use such information. Current third-party services may include:

  • Website analytics providers
  • Content delivery networks
  • Font and icon libraries (Google Fonts, Font Awesome CDN)

13. Additional Rights for EEA Residents (GDPR)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) may also apply. In addition to the rights above, you may have the right to erasure, restriction of processing, data portability, and to object to processing. Our legal bases for processing under the GDPR include consent, legitimate interests, and legal obligation.

EEA residents may also lodge a complaint with their local data protection supervisory authority if they believe we have not adequately addressed their concerns.

14. Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will publish the updated policy on this page and revise the "Last updated" date. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Ecosweepbios
1121 Healesville - Koo Wee Rup Rd
Woori Yallock VIC 3139, Australia
Phone: +61 3 5961 5722
Email: helpcenter@ecosweepbios.world